Transform the contact centre into a customer experience centre
Empower your customer services teams with tools and technology designed to streamline and simplify complex customer experiences.
Outsmart the future with intelligent network agility
The digital, cloud-first organisation demands more of its network infrastructure than ever before. No organisation can afford to get lost in webs of complexity and network rigidity at a time when markets and customers are at their most demanding.
Wi-Fi 6 Enabled Smart Manufacturing
Introducing a new era of wireless access, enabling business operations anywhere.
Post Covid Priorities for Information Technology in Finance
When your workforce embraces the platform economy, they improve their digital mindset at a time when the world is shifting its focus towards digital.
Is 4IR a re-inventing of the wheel or a modernising of it?
As South Africa’s digital transformation continues apace during these difficult times, the maxim that the fourth industrial revolution is a journey and not a destination is a mantra that will serve the country well.
While digitisation is a sea-change of approach for some, that does not necessarily mean businesses need to approach 4IR and their technology systems as though they are reinventing the wheel. It is as much about the modernisation of systems and structure to introduce the necessary competences that will see them well on this journey.
AIOps, a business enabler – Part 2
Transform your IT operations to enhance your customer experience