BCX
Certifications
The BCX Certification Journey
These standards which all form part of our Integrated Management System (IMS) have been implemented by the adoption of risk-based thinking, promoting a defined process approach to drive continual improvement through leadership and customer focus.
The scope of our IMS certifications are for Managed Cloud Services and Infrastructure-as-a-Service, provisioned by Cloud Platform Solutions (CPS), as supported by all Shared Services within BCX.
Certifications at a glance
The BCX Integrated Management System includes:
*Managed Cloud Services;
*Infrastructure-as-a-Service; and
*Field Services
Provisioned by Cloud Platform Solutions supported by Shares Services according to the Statement of Applicability dated 7 January 2021.
ITIL Rating
4.1 for 21 processes
3 Tier IV data centres
3 Tier IV data centres, amounting to over
16 000 m2 of hosting space
BCX has the following Certifications
01 - BCX ISO Certifications
ISO 20 000: The (IT) Service Management System within the IMS as part of the Managed Services Business Unit, that supports Cloud Platforms Services within BCX, is used to support the provision of Cloud Service to all external customers from all BCX facilities within South Africa
ISO 27001: The Information Security Management System (ISMS) as part of the IMS, supports the Cloud Platforms Services division within BCX is used to support and provision secure Cloud Services to all external customers from all BCX facilities within South Africa.
ISO 27017: Additional controls as part of the ISMS within the IMS to support private cloud platforms within the Cloud Platforms Services division of BCX to all external customers from all BCX facilities within South Africa
ISO 27018: Additional controls as part of the ISMS within the IMS to support public cloud platforms within the Cloud Platforms Services division of BCX to all external customers from all BCX facilities within South Africa.
The BCX Integrated Management System includes:
*Managed Cloud Services; and
*Infrastructure-as-a-Service
Provisioned by Cloud Platform Solutions supported by Shares Services according to the Statement of Applicability dated 27 January 2021.
“Data Centres: ISO Certifications are applicable to all BCX Data Centres”
02 - BCX Data Centres
BCX has three, Tier 4 and one, Tier 3 Design Certified Data Centre's as audited by the Uptime Institute, amounting to over 16 000 m2 of hosting space.
03 - BCX PCI Compliance
Thereby protecting the interest of National Payment Systems for several major retailers in South Africa, and enabling most of the leading national banking institutions in South Africa.
04 - BCX ITIL Maturity
ITIL 4,10 Marurity Rating: The assessment was performed in May 2020 across IT Service Management Processes as applied to deliver IT services to BCX customers.
05 - SAP Certifications
SAP Partner Centre of Expertise BCX supports its clients in accordance with SAP’s current standards for a Partner Centre of Expertise. SAP S/4HANA Solutions Operations This certifies BCX to perform maintenance, daily operations, enhancements, and ongoing functional support for business applications of the SAP S/4HANA® solutions. This certification is enabled for RISE with SAP. SAP SuccessFactors Solutions Operations This certifies BCX to perform maintenance, daily operations, enhancements, and ongoing functional support for business applications of the SAP SuccessFactors® solutions. SAP Certified in BTP Operations BCX fulfills all requirements as defined in the certification guidelines within the framework of the SAP Certification for Operations Partners Programme. This certification is enabled for RISE with SAP. SAP Certified in BPO Operations BCX fulfills all requirements as defined in the certification guidelines within the framework of the SAP Certification for Operations Partners Programme. 
06 - BCX - Trend Micro Gold Partner
This certifies that we have achieved Gold status in the Trend Micro Partner Program for reseller.
07 - How we win / Our approach
Our progressive and inclusive approach has seen us help some of South Africa’s biggest enterprises, medium sized clients and public sector clients embark on incredible journeys of digital transformation with BCX. We employ two business models to ensure that we drive our own enterprise while planning new innovative solutions for an organisation. Model 1: Run the Business We employ two business models to ensure that we drive our own enterprise while planning new innovative solutions for an organisation. Model 2: Grow the Business By driving integrated solutions/business outcomes for clients with innovative ideas for sustainability, relevance and growth.Our winning formula:
08 - VMware Certification
BCX expertly delivers VMware cloud infrastructure as a service — so your cloud strategy will be flexible and resilient today, tomorrow and for years to come.
09 - BCX Sovereign Cloud
BCX ONE Cloud is a sovereign cloud, that provides control, compliance and security in local datacentres falling under the South African jurisdiction
Data Sovereignty - the concept that data which has been converted and stored in binary digital form is subject to the laws of the country in which it is located.
10 - SOC and ISAE
Systems and Organisational Controls (SOC) are reports provided by an independent auditor after evaluating how a company handles customer data, particularly sensitive data, in their everyday procedures. ISAE 3000 is the standard for assurance over non-historical financial information. ISAE 3000 is issued by the International Federation of Accountants (IFAC). The standard consists of guidelines for the ethical behaviour, quality management and performance of an ISAE 3000 engagement. SOC 2 (ISAE 3000) defines criteria for the management of user organisations’ data based on the Trust Service Criteria – after evaluating how a company handles customer data, particularly sensitive data, in their everyday procedures. A SOC 2 Type 2 report provides assurance on the design, implementation and continuous effectiveness of controls during a certain time period.
Services in scope
The services and locations included within the scope of this report are outlined below:
- Data centre operations - Physical security and environmental;
- Firewalls and network security;
- Active directory and GPO (logical access);
- Monitoring services;
- Backup and storage;
- Managed services (Windows and Unix);
- Database management (SQL and Oracle); and
- Disaster recovery. - BCX OneCloud
- Service management
- Risk management
BCX data centre locations
The use of these reports is restricted. A copy of this report is available for all BCX data centre and OneCloud customers and prospects with a non-disclosure agreement in place.
11 - Veeam Gold Reseller 2024
BCX is confirmed as an official Veeam partner with the following specifications:
Partnership type and level – Reseller, Gold
12 - Veeam Cloud and Service Provider Gold 2024
Partnership type: Cloud and Service Provider
Level: Gold
13 - IMS Scope Statement
BCX Operate, a business unit within BCX, provides ICT services to customers across South Africa in accordance with the service design version 6, dated 11052023 and hosted in data centres nationally.
Services within this scope include:
- Managed Cloud Services, including Operating System Support, Active Directory, Database-as-a-Service support, Security, Disaster Recovery-as-a-Service, Monitoring and Reporting; and
- Infrastructure-as-a-Service, including storage, backup, compute server infrastructure, Virtualisation and Data Centre Facilities.
These services are supported by Shared Services business units, including HR, Procurement, Finance, Risk and Compliance, Legal, and Internal IT.
BCX Partner Accolades
01 - Commvault Partner of the Year Award 2023
02 - Commvault Elite Partner Status 2023
03 - Pinnacle Award for Top Commvault Reseller 2024
04 - HPE Storage Partner of the Year 2025
05 - HPE Partner of the Year 2025
06 - Veeam Competency Partner – BaaS for Microsoft 365 (Backup-as-a-service) 2024
BCX is the only vendor with five data centres, able to perform disaster recoveries across South Africa. Using Veeam for Office 365 backups offers several advantages, ensuring that businesses maintain control over their Office 365 data and can recover it when necessary. By choosing Veeam for Office 365 backups, organisations can ensure they have a reliable, secure, and efficient solution for protecting their critical data, maintaining compliance, and ensuring business continuity.
07 - Veeam Competency Partner – DRaaS (Disaster Recover as-a-service) 2024
Disaster Recovery-as-a-Service (DRaaS) is a comprehensive solution that is flexible to adhere to any disaster-recovery requirements that are needed to protect your IT environments. This enables organisations to ensure business continuity during a disaster or major disruption. It provides a set of tools, resources, and processes to recover critical IT systems and data quickly and efficiently, minimising downtime and data loss. DRaaS is designed to protect businesses from natural disasters, cyberattacks, hardware failures, human errors, or any other unforeseen incidents that could jeopardise normal business operations.
08 - Veeam Competency Partner – Off-site Backup for Ransomware Resiliency 2024
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