Hosted Contact Centre
Enable your customer services team to work smarter with a modern contact centre solution, and build a world of efficiency and empathy that turns customer experiences into remarkably memorable moments.
Streamline your customer experiences with our Hosted Contact Centre
Businesses have complex needs when it comes to communication channels and deployment options. Contact Centres must provide timely, in-the-moment customer service across channels, geographic regions, and business disruptions, such as COVID-19.
Our Hosted Contact Centre enables you to deliver seamless omnichannel support from a single, open technology platform. We’re here for you throughout the process — from training to mastering specialised skills. Work with us to deliver superior customer experiences and digital transformation at scale.
Manage complex customer experiences simply
Evolve your contact centre into an experience centre with style, and the ability to scale. Our Hosted Contact Centre is feature-rich and fully supports your larger digital transformation initiatives. Empower your teams to deliver better service by providing all the tools they need in one consolidated platform, and gain a competitive edge in today’s market.
Powerful integrations
Take control of your software and technology stack. We’ll help you design and integrate your most critical applications with off-the-shelf functionalities and custom-built solutions. You can do all this without burdening your IT department.
Multimedia and voice
Be where your customers are. Offer a consistent presence across voice and digital channels — from email and mobile to chatbots and social. A single unified platform makes it easier to exceed your service goals on any channel.
Customer self-service
Give customers 24/7 access to quick answers with a bot, or escalate complex issues to agents. Lead with Experience-as-a-Service to connect with your customers through empathy, and free up agents to provide the best support.
Workforce engagement management
Provide your contact centre teams with tools that make their job easier. Drive workforce engagement and motivation with gamification. Keep agents connected with performance management that enables long-term success.
Reporting and analytics
Keep your contact centre at top performance with deep analytics and reporting built into the user interface. Then use these insights to track and build more personalised customer experiences that foster customer loyalty.
Multi-tenant security
Ease your security concerns with safety standards and authentication you can trust. Rest easy knowing the strongest encryption, logical isolation and security protocols are in place. A team of dedicated security and privacy experts works to keep your data safe 24/7.
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Certified Partner Ecosystems
Transform the contact centre into a customer experience centre
Empower your customer services teams with tools and technology designed to streamline and simplify complex customer experiences.
The digital consumer. The hybrid, connected employee. These are two immensely powerful trends shaping how organisations engage with their customers to build long-term loyalty and recognition in noisy markets.
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Your strategic partner of choice
We service diverse clients across industry sectors and geographies, providing perfectly tailored local and global solutions. We're constantly evaluating and connecting with the industry's most trusted technology companies to ensure you'll always have access to cutting-edge infrastructure. Work with us to safeguard your business success.
We have a wide footprint, with operations in Africa, Europe and the Middle East. With 5000+ people power, 310+ partner alliances, and 21 data centres, you're in safe hands.
Manufacturing
Mining
Retail
Finance
Government