BCX Teams Talk,
powered by Microsoft
Operator Connect
Operator Connect is a pure cloud solution that enables closer alignment between Microsoft Teams and BCX, offering Voice over Internet Protocol (VoIP) access to all Microsoft Teams users. Make or receive high-quality calls, transfer, forward or hold calls, all conveniently delivered over any Teams application, Teams handset or smart device.
Unlock an enhanced Teams experience
- Enable quick VoIP calling when you select BCX as your voice operator from within the Microsoft Teams IT Admin Centre.
- Operator Connect improves integration between BCX’s latency-optimised and quality-controlled voice network and Microsoft Teams, through Microsoft Azure Peering Services for Voice (MAPS).
- Get upgraded call quality with the fully managed BCX voice service.
- Benefit from a comprehensive, quality and performance-managed Public Switched Telephone Network (PSTN) replacement service to enhance your organisational efficiency.
Maximise the return on your Microsoft Teams investment
- A highly resilient BCX-managed cloud infrastructure that enables hybrid work.
- BCX support and fraud monitoring, with no hardware consideration for our customers.
- 24/7 trunk and call quality monitoring on BCX’s voice network.
- Customised voice-usage plan.
- Geographic and non-geographic number-provisioning and inventory management.
- One local contact-centre number for support.
Product benefits
Quality
Integration
Flexibility
Managed Service
Savings
Quality
Experience the highest call quality possible with Microsoft Azure Peering Services. We offer direct peering between BCX and Azure, which enhances resilience and performance, and delivers Quality of Service (QoS) for Teams and voice traffic.
Integration
Integrated, end-to-end number management experience in your Teams Admin Centre. Migrate your existing BCX voice services or port your numbers to Operator Connect by BCX.
Flexibility
Operator Connect enables calls to and from anywhere in the world using a PC or smart device.
Managed Service
A high-availability, fully managed, pure cloud solution with no hardware footprint for customers. Enjoy absolute peace of mind with a quality-managed BCX Voice for Teams Service. Secure, highly reliable services, fraud monitoring, as well as call quality monitoring and reporting.
Savings
Save on your voice bill with customised voice-usage packages.
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