BCX is a subsidiary of Telkom SA SOC Limited, and it provides ICT solutions and an integrated portfolio of technology solutions in South Africa. The products and services offered by BCX may include telecommunication services provided by Telkom, as a result, BCX and Telkom may process personal information for purposes of providing services to BCX customers.

During September 2024, Telkom received a complaint from a whistleblower regarding the suspected unauthorised sharing of his/her Telkom account information with a third party. On investigation of the whistleblower’s complaint, Telkom found that a Telkom franchisee employee had unlawfully copied the personal information of certain Telkom business customers (including BCX customers) and shared it with a third party.

Upon discovering the unlawful conduct of the franchisee employee, Telkom reported a criminal case to the law enforcement authorities against the third party, its representatives, and the franchisee employee. Subsequently, the franchisee suspended the employee pending disciplinary action. Furthermore, Telkom obtained an interim court order to (i) conduct a search and seizure operation at various premises and interdict the third party(ies) from using Telkom’s customer personal information.

Customers are urged to be vigilant when contacted by third parties purporting to be Telkom and/or BCX partners, sub-contractors, or representatives. Please report any suspicious requests and/or communication to POPIA@bcx.co.za.

The affected customers will be contacted directly by their Account Executives.

We are continuously monitoring the incident and assure you that every reasonable step is being taken to protect your personal information through our risk-mitigating actions.

If you or your business have any concerns or queries related to your services, please contact the designated BCX Account Executive, alternatively email POPIA@bcx.co.za We will gladly assist you with any of your service-related concerns or queries.