Turn IT visibility into
business confidence
BCX Monitoring- and Observability-as-a-Service
delivers 24×7 proactive monitoring, performance
optimisation and operational assurance.
In a globally competitive market, you need more than just always-on, functional ICT systems: you need systems that are continually optimised and proactively managed, with operational intelligence that enables you to adapt and scale to your business’s changing needs.
BCX Managed Services delivers Monitoring- and Observability-as a-Service (MaaS & OaaS) through the BCX Monitoring Centre of Excellence (MCoE), providing proactive monitoring, actionable insights and operational expertise to enhance business resilience, service availability and system performance.
We combine leading technology, specialist expertise, proven operational processes and 24x7x365 monitoring to provide you with always-on, comprehensive insights into your technology environment.
Our technology-agnostic approach and broad skills base support all platforms, services and applications across public, private or hybrid cloud environments.
From monitoring to operational intelligence: See more, know more, act sooner
Traditional monitoring tells you something is wrong. Observability helps you understand what happened, why it happened, what is affected and what to do next.
Monitoring simply generates data and alerts. Observability turns that data into insight.
The BCX MCoE brings together technology, specialist expertise, analytics and operational excellence to provide a holistic view of your digital estate. It gives you the insights you need to ensure your critical services perform when it matters most.
With a connected view of your infrastructure, networks, applications, databases, cloud platforms and digital services, you are empowered to do the following:
- Detect issues before they become business-impacting incidents
- Understand dependencies and potential service impact
- Accelerate investigation and root-cause analysis
- Reduce alert noise and operational complexity
- Identify performance degradation and emerging risks
- Improve service availability and resilience
- Identify capacity requirements and future trends
- Strengthen SLA and KPI visibility
- Continuously optimise operational performance
- Make better operational and business decisions
BCX MaaS & OaaS gives your organisation greater visibility, control and resilience across the IT environment, ultimately transforming monitoring data into business confidence.
Business outcomes that matter
Improve service availability
Reduce operational risk
Gain continuous visibility across technology environments and service dependencies.
Accelerate resolution
Optimise performance
Improve operational efficiency
Strengthen governance
Enable better decisions
Build resilience
Infrastructure and network monitoring
Server and virtualisation monitoring
Application observability
Database monitoring
Cloud and hybrid monitoring
Digital experience monitoring
Events and operational analytics
Service and business visibility
Your scalable journey to observability
Because every organisation is at a different stage of its observability journey, the BCX MCoE provides a scalable and phased approach, allowing you to adopt additional capabilities according to your priorities, environment and maturity.
Start with foundational infrastructure and network monitoring. Expand into application, database, digital experience and service observability. Progress towards greater automation, correlation and business service visibility.
Start where you are. Improve what matters. Scale as you grow.
End-to-end visibility across your technology estate
The BCX MCoE provides monitoring and observability capabilities across the full technology landscape:
Infrastructure and network monitoring
Monitor availability, utilisation, performance, traffic and operational health across network and infrastructure environments.
Server and virtualisation monitoring
Application observability
Database monitoring
Cloud and hybrid monitoring
Digital experience monitoring
Events and operational analytics
Service and business visibility
Improve service availability
Reduce operational risk
Accelerate resolution
Optimise performance
Improve operational efficiency
Strengthen governance
Enable better decisions
Build resilience
24x7x365 monitoring and operational oversight
Your technology environment operates around the clock; so does the BCX MCoE.
Our 24x7x365 operating model provides continuous monitoring, event management and operational oversight across your monitored environment.
BCX designs and integrates monitoring and observability capabilities to suit your unique environment, requirements and business objectives.
digital experience monitoring, database monitoring, flow and traffic analysis, synthetic monitoring, service dependency mapping and operational analytics.
Our approach follows a continuous operational lifecycle:
Detect → Analyse → Correlate → Respond → Optimise
These services span the following:
Event and alert management
Intelligent alert correlation
Threshold optimisation
Proactive performance analysis
Capacity and trend monitoring
Dashboard management
Incident integration
Monitoring health checks
Continuous service improvement
Bidirectional automation of events can also integrate into the BCX Service Desk environment or into your own IT service management (ITSM) environment to support incident creation, prioritisation, escalation and reporting.
Dashboards that drive better decisions
Monitoring is only valuable when information is easy to understand and act on.
The BCX MCoE provides role-based dashboards that transform operational data into clear, actionable intelligence.
Get enhanced visibility into the following:
- Service availability and health
- Infrastructure and network performance
- Application performance
- Capacity and utilisation trends
- Incident and event trends
- SLA and KPI performance
- Customer-facing service views
- Business-critical service health
BCX Monitoring-as-a-Service (MaaS)
Service components include the following:
- Systems monitoring and data collection
- Capacity monitoring
- Availability monitoring
- ESM system administration: Systems governance
- ESM administration: Systems management
Our partners and technologies
BCX maintains strategic global partnerships through our MCoE and supports a wide range of enterprise monitoring and observability platforms.
Our approach is technology-agnostic: we select the platform that best aligns with each customer’s business and technical requirements.
Where you already have an established monitoring investment, BCX can provide ongoing support, administration, maintenance and optimisation.
BCX’s primary MaaS and OaaS offerings are built around SolarWinds and Entuity (ParkPlace Technologies), while our MCoE also supports a broader range of customer-owned platforms.
Supported platforms
-
Entuity Software
-
SolarWinds
-
Microsoft SCOM
-
Elastic
-
Cisco ThousandEyes
-
PRTG
- eG Innovations (eG Enterprise)
- Zabbix
- Nagios
- Huawei eSight
- Broadcom (DX Infrastructure Management / Spectrum)
Your strategic partner of choice
We service diverse clients across industry sectors and geographies, providing perfectly tailored local and global solutions. We're constantly evaluating and connecting with the industry's most trusted technology companies to ensure you'll always have access to cutting-edge infrastructure. Work with us to safeguard your business success.
We have a wide footprint, with operations in Africa, Europe and the Middle East. With 2000+ people power, 310+ partner alliances, and 21 data centres, you're in safe hands.
Manufacturing
Mining
Retail
Finance
Government
Healthcare